Help & Contact
How can we help?
Most answers are below. If you still need a hand, our team is one email away — and anything about a specific order lives in your dashboard.
Email support
Questions about buying, shipping, fees, or your account. We reply within one business day.
support@tora.exampleTrack an order
Live status, seller messages, and tracking for every purchase are on your orders page — the fastest way to check where things stand.
Go to my ordersCommon questions
The things shoppers ask us most.
Tora is your proxy buyer in Japan. You send us a link to any Japanese store or auction; we purchase the item on your behalf, receive it at our Tokyo warehouse, and ship it to you anywhere in the world.